FAQ

No, that is strictly forbidden. Mixing different brands invalidates the scaffolding’s compliance with standards and the manufacturer’s guarantee, and makes you liable in the event of an accident.

At Artub, our CSR approach is underpinned above all by the reliability of our solutions. We set ourselves the highest standards to ensure user safety and excellence in our industrial management.

Find out more about our CSR approach.

Your distributor will handle the follow-up. Please have your order number to hand when requesting any information.

Your distributor will be able to provide you with information on the availability and lead times for the products you require.

The items must be properly secured, protected from impact and arranged in such a way as to prevent deformation during transport.

The choice depends on the working height, the duration of the intervention, the type of floor and the nature of the tasks to be carried out. It is important to opt for a solution that complies with current standards and is suited to the intended use (occasional, intensive, indoor or outdoor).

• Email: [email protected]
• Tel: 04 74 90 70 45
• Opening hours: Monday to Friday, 8.30 am to 5 pm

Equipment should be stored in a dry, well-ventilated place, sheltered from the elements, ideally on a stable support to prevent any warping.

All ARTUB products are covered by at least the legal 24-month guarantee of conformity, starting from the date of purchase by the end customer.

At Artub, environmental, social and societal responsibility is embedded in our DNA. The safety and well-being of our staff are our top priority, as demonstrated by the fundamental measures we have put in place.

To find out more, take a look at our CSR approach.

Artub has two production sites in France (Crémieu and Ailly-sur-Noye) and designs its equipment in accordance with strict quality, safety and regulatory compliance standards.

The products are sold through our network of partner distributors: DIY superstores and garden centres.

You can find all our instruction manuals available to download free of charge on our website.

Please note that the manufacturer’s instruction manual must be kept at the location where the product is used.

No, repairs are not covered under the frame of the after-sales service.

However, certain parts may be replaced if:

• They are simple to install
• They do not compromise safety
• The initial assembly was carried out correctly

You must also submit a request by email, including:

• Proof of purchase
• Description of the missing part (or exploded view)
• Photos
• Batch number
  
  

Once approved, a solution will be proposed (sending a document or other).

You should contact the store where you bought the product.

The store will be able to:

• Exchange the product
• Or refund you
  
  

He will then contact ARTUB in accordance with the after-sales service procedure.

It can be left outside temporarily, but prolonged outdoor storage is not recommended in order to prevent premature wear and tear.

The guarantee does not apply in the following situations:

• Incorrect use of the product
  
• Negligence or mishandling
  
• Improper storage (e.g. exposure to damp, frost, rust)
  
• Force majeure
  
  

In addition to the provisions set out in Article 6 of the General Terms and Conditions of Sale, our equipment is guaranteed, in accordance with our catalogues (unless otherwise agreed), against any defects in manufacture or materials.

Transport costs are covered by ARTUB.

Collection is organised according to a set procedure (approximately 10 days).

Yes, our products are sold in many countries through our network of partners and distributor.

Depending on your location and the nature of your project, we can put you in touch with the most suitable contact person. Please do not hesitate to contact our sales team with any enquiries regarding international deliveries or projects.

At Artub, we take environmental considerations into account in the design and manufacture of our products.

Our production sites are certified to ISO 14001, an international standard that frames our approach to reducing our environmental impact: optimising resource use, managing waste and continuously improving our industrial practices.

Some of our products containing wood are also FSC®-certified, guaranteeing responsible and sustainable forest management.

Finally, the durability and sturdiness of our equipment also help to minimise its long-term impact by reducing the need for replacement.

To find out more about our environmental approach.

Spare parts are available for 5 years after production ceases (minimum)

It depends on how it is used, how well it is maintained and the storage conditions. Well-maintained equipment can last for many years.

You must:

1. Make a note on the delivery note
2. Send a registered letter to the transport within 48 hours

It is essential to inspect the part in question and replace it if there is any doubt whatsoever as to its structural integrity.

Once your claim has been approved:

• The product may be refunded
• Treatment will be subject to prior approval from ARTUB

You must report the problem within 48 hours of purchase.

Procedure:

• Send an email to [email protected] with:
• Receipt or proof of purchase
• Description of the problem
• Photos (and video, if possible)
• Batch number

Yes, spare parts are available to buy from your local store.

Submit a request using:

• Receipt
• Reference or description of the part
• Photos
• Batch number

Once we have received your complete application:

1. An initial assessment is carried out by our after-sales service
2. If necessary, we may ask you to return the product to our workshop for assessment
3. Following the assessment:

• If the guarantee applies: the product will be repaired or replaced
• If the guarantee does not apply: you will be offered a repair quote